How to creat a sense of "Reveal"

How to create a sense of “Reveal”

Reality TV is ripe with programs that build a story around their characters as the season progresses. Whether it’s home renovators, singers or amateur chefs, these shows all have two things in common when telling a story that keeps us watching. Firstly, they set up tension between characters as they put people into unlikely scenarios […]

Are you ready to serve?

Are you ready to serve?

The power of the digital marketing revolution is that it brings you in touch with so many people, so easily. If you get it right, your message can be seen by thousands, even millions of people. And if they feel a connection with your unique voice – well, that’s gold. You could end up with […]


You are who Google says you are

When I was young*, it used to be that if you wanted to know something about that new girl in class, you had to ask her close friends. They would pass your questions through and return with answers only if they thought it suited the girl in question. It was hard to get information about […]


Everywhere and Nowhere

There comes a point in most projects where we talk about promoting through social media. It’s a great platform to connect with your audience. Often at this point a client will list off five or six of the most popular platforms that they want to use. “We want to be omnipresent.” I then ask the […]


Objectives drive tactics

I follow a friend of a friend on Facebook who runs a personal health business that is more like a hobby. She seems to change what she offers every few months, focussing on something new and raving about how good it is. She’s also inconsistent with where she promotes her services: sometimes she’s very active […]

99 Dollars

97, 99 or 100

“I’ll tell you what brilliance in advertising is: 99 cents. Somebody thought of that.” – Roger Sterling, Mad Men How often do you see a product ending in 99 cents? It seems so silly when you think about it logically. Like one cent will make you think differently. But it’s common because it works. It […]

Concierge Sales

Concierge sales

Picture this: it’s my wedding anniversary, and my wife and I are at a nice restaurant. We had the oysters as an entree and a superb main course. A good bottle of red between us. It’s warm, the conversation is flowing, and we’re enjoying the experience (the kids are with a capable babysitter). A waiter […]

Not as important

Your logo: not as important as you think

The golden arches – everyone knows them, they’re a worldwide phenomenon and one of the most recognisable symbols of our time. As I drive down the highway with my kids, every time we see a McDonald’s sign I’m reminded of the love this logo inspires. Why do we have such a reaction to a curved […]